14-day money-back guarantee
You may request a refund for an eligible dbSlice Desktop purchase within 14 calendar days of the original transaction date.
How to request
Use the order-support link in your Paddle receipt or email support@dbslice.net with the purchaser email and order reference. Do not send payment-card information.
What happens next
Refunds are processed through the Merchant of Record and returned to the original payment method when possible. Processing time depends on the payment method and financial institution. The associated license may be deactivated after approval.
Exceptions
The guarantee does not cover separate consulting services, custom development, services already performed, fraudulent purchases, abuse, or purchases refunded previously. Mandatory statutory rights are not limited by this policy.
Technical issues
Please contact support promptly if compatibility or activation prevents normal use. We will attempt reasonable troubleshooting without delaying a valid request submitted within the 14-day period.